Payment And Financial Policy

Payment Due at Time of Service

Payment is due in full at the time of service for all procedures and treatments. Any consultation fees are also due at the time of the visit.

Accepted Forms of Payment

We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover.

Cash payments are accepted.

We offer financing options through our approved third-party providers. Please inquire at the front desk for more details.

Gratuity

Gratuity is not included in any service charge. Gratuities are always discretionary and are very much appreciated. Gratuities are accepted in cash only and may not be made via credit card.

Credit Card on File Policy

For your convenience and to streamline the payment process, we require a valid credit card on file. By providing your credit card information, you authorize us to charge your card for any outstanding balances, missed appointment fees, or late cancellation fees as outlined in our policies.

Specials, Promotions, and Packages

Special promotions may be offered periodically. These cannot be combined with other discounts or applied to previous purchases. Treatment packages that offer discounted rates for multiple sessions and must be paid in full at the time of the first session. Promotional services and packages must be used within the specified time frame (prior to the stated expiration date). Unused sessions are non-refundable and will not be redeemed for service after the expiration date.

Privacy and Security

Your financial information and treatment records are kept strictly confidential. We employ secure methods to process and store your payment information.

Changes to Financial Policy

We reserve the right to amend our payment and financial policies at any time. Notice of changes will be provided at the spa and on our website.

Returns & Refunds Policy

For Services

We do not offer refunds on services rendered.  Once a service has been performed and paid for, no refunds will be issued.

For Products

We do not offer refunds on products purchased. Products sale are final and cannot be returned.

Cancellations Policy

Appointment Reservations

Your appointment is very important to us.  The time allotted for your appointment is reserved just for you. Please note that we require a credit card to be put on file in order to hold your appointment.  If you cancel, miss, or arrive late to an appointment, then you authorize us to charge your card on file in accordance with the terms below.

Deposits

A $30 deposit is required to book your appointment, which is applied to the total amount of your treatment. This is to guarantee you a space. Appointments must be cancelled or reschedule 24 hrs prior or you will loose your deposit. At Kalypso Aesthetics we value our customers and their time.

Arrival Time

Clients are encouraged to arrive at least 15 minutes prior to their scheduled appointment to ensure a full and unhurried experience. Late arrivals may result in a shortened treatment time to avoid inconvenience for other scheduled clients.

Cancellations

We understand that situations arise that require you to change your plans. In such event, we ask that you please give us a minimum of 24 hours’ advance notice when cancelling or rescheduling your appointment.

Appointments cancelled or rescheduled within 24 hours of the appointment time will be charged a fee of $ 30. This charge is non-refundable and is not applicable toward any future services with us.

Missed Appointments

Missed appointments (or “no shows”) will be charged 100% of the total service price.  This charge is non-refundable and is not applicable toward any future services with us.

Late Arrivals

We understand that you have a busy schedule and can sometimes be delayed in arriving to your appointment.  Please promptly notify us to let us know if you are running late.

We allow a 15 minute grace period for you to arrive after your scheduled appointment time.  If you are more than 15 minutes late to your appointment, we may need to reschedule you.  In such event, this will be treated as a cancellation and you will incur a charge of $30.